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Privacy & Disclosure Policy    

Privacy & Disclosure Policy

By connecting to us through the internet, you have confirmed that you have read, understood and agree to the provisions of this Privacy & Disclosure Policy and to our Terms of Service. Computer Assistance is an independently owned firm and we use the web based program of “ipssupport” to have you remotely connect in to one of our technician’s computers for on-line help. Computer Assistance assures you that your privacy is our top priority and has agreed to not disclose any of your personal - identifiable information.

  1. Personal – Identifiable Information
  2. Financial Information
  3. Information Collected Automatically
  4. Information We Place Automatically on Your Hard Drive
  5. Security
  6. Acceptance of These Terms
  7. Need to Contact
  8. User Conduct and Proprietary Rights
Personal – Identifiable Information

Computer Assistance will not collect any personal-identifiable information about you unless you provide it to us voluntarily. Computer Assistance respects the privacy of every individual who visits computerast.com and will not sell or publish your name, mailing address, and/or email address. When you do provide Computer Assistance with your personal information, we:
  • May store and process your information to better understand your needs.
  • May use your information to process payments.
  • May use your information to update our records.
  • WILL NOT contact you for any marketing or promotional purposes.
  • WILL NOT share your personal-identifiable information with any of our sponsors.
  • WILL NOT disclose any of your personal-identifiable information to third parties.
Financial Information

Computer Assistance will ask you for certain information such as credit card number, expiration date and 3-digit security code for our remote support help. Computer Assistance will use this information for processing of your order and will share this information with our credit card processing companies. The Merchant Services Companies have their own privacy and data collection practices. Computer Assistance shares in none of their independent policies. Computer Assistance will take steps to determine whether the credit card number you have provided is a valid credit card number. In the event, you have not provided us with a valid credit card number or with insufficient credit upon request, you will be in violation of this agreement and we will terminate this agreement with you. You will automatically be billed on your credit card for the fees to the Service plan you have used.

Information Collected Automatically

Computer Assistance may collect no personal-identifiable information about your internet and email usage, such as the domain name in which you access the Internet (for example, aol.com, if you are connecting from an American Online account), the date and time you accessed our web site and the Internet address of the web site from which you linked directly to us. This information will not be linked to your personal-identifiable information, shared with third parties or used for any marketing or promotional purposes.

Information We Place Automatically On Your Hard Drive

When you view our Web Site, information will be stored on your hard drive in the form of a “Cookie” or similar file. Using your Internet browser, you can erase Cookies from your computer’s hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.


Computer Assistance provides a Safe and Secure environment for protecting your personal-identifiable information and credit card transactions. To ensure that every transaction is safe, Computer Assistance may collect IP addresses, domain name, access times, network adapter MAC addresses and the “ipssupport” download and installed. Computer Assistance uses the most advanced encryption tools necessary to protect the information transmitted between your computer and our server. Through encryption, the personal information you enter is converted in to code that is then securely dispatched over the Internet. While we take significant measures to protect your personal-identifiable information, we also make reasonable efforts to ensure its security while on our servers. Computer Assistance will never divulge your personal-identifiable information or credit card information to anyone. Additionally, Computer Assistance will never call or solicit you for additional credit card information than originally purchased.

Acceptance of These Terms:

By using the Web Site, you agree to the Computer Assistance Privacy and Disclosure Policy. Your continued use of the Web Site following the postings of changes to these terms will mean you accept these changes and current policies.

Need to Contact

If you have any questions regarding the Privacy and Disclosure Policy contact us online via email at info@computerast.com, by calling (810) 600-0470 or by writing to: Computer Assistance, 5402 Gateway Centre, Suite B, Flint, MI 48507.

User Conduct and Proprietary Rights

No Resale or Commercial use of this service, either an individual or a corporation or business entity, without the express written consent of Computer Assistance. You are responsible for the transmissions through the support services, however Computer Assistance reserves the right to take any action with respect to support if deemed necessary and Computer Assistance’s sole discretion to terminate transmissions if we believe you or your online transmissions may create liability for Computer Assistance. Use of “ipssupport” is subject to all applicable local, state, national and international laws and regulations. By using “ipssupport” you have agreed not to use the service for illegal purposes; not to interfere or disrupt networks connected to the service; not to use “ipssupport” for illegal purposes; not to transmit, through feedback or otherwise, any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind or nature. You will not attempt to gain unauthorized access to other computer systems and you will not interfere with another user’s name and enjoyment of “ipssupport”. Computer Assistance grants you a limited license to use the plug-in solely in connection with “ipssupport”. You acknowledge that the download is proprietary to Computer Assistance and may be protected by copyrights, trademarks, product marks, patents or other proprietary rights and laws; therefore, you are only permitted to use this plug-in as expressly authorized by the service and these terms. Further, “ipssupport”, Computer Assistance logo and other names, logos, icons, and marks identifying Computer Assistance’s products and services are trademarks of Computer Assistance and may not be used without the prior written permission of Computer Assistance. You may not copy, reproduce, distribute or create derivative works of “ipssupport” without expressly being authorized to do so by Computer Assistance. Furthermore, you may not reverse engineer, decompile, alter, modify, disassemble or otherwise attempt to derive source code from “ipssupport”. All rights not expressly granted in these Terms are reserved to Computer Assistance.



Privacy & Disclosure Policy
Copyright © 2005 Computer Assistance. All rights reserved.

5402 Gateway Center, Suite B, Flint, MI 48507